I had just started my new job as Deputy Secretary for Technology and Innovation at the State of New York. As I stood in front of the whiteboard in my office, I paused and reflected on the role technology could play in improving the lives of New Yorkers. It was a moment of epiphany for me.
As I wrote in a recent LinkedIn post,1 I felt a mix of excitement and pressure. Recognizing that state and city governments were at a transitional phase as they redefined their identities, digital priorities, and technology investments. Today, four years later, the landscape has evolved dramatically, with generative AI emerging as a powerful new force for change by offering capabilities that weren’t imaginable before.
This is good news for city governments, large and small. I hear it directly in conversations with city leaders, many of whom are eager to begin using generative AI to solve problems across the myriad of challenges that they face.
As I look forward to Microsoft’s upcoming participation in Smart City Expo World Congress 2023—the world’s biggest and most influential event on urban innovation which takes place from November 7 to 9, in Barcelona, Spain—we’re excited to continue enabling city governments to put people first while using generative AI as part of their toolkits.
The capabilities of generative AI are many. They present new possibilities for cities to deliver innovative programs and experiences, empower their workforces, and securely transform their operations and services. This will help deliver more personalized and easy-to-use programs with, for example, chatbots that can understand and reply in plain language. Our experiences with governments who are doing this demonstrate the key to getting this right is putting people first.
To illustrate what this means, here are the core principles I advocate for putting people first as cities consider their technology strategies:
It is encouraging to see that many of our city government customers are successfully adapting these principles as they embrace cloud and generative AI capabilities. Because these new technologies are readily available to all governments, regardless of size, we’re seeing some remarkable early implementations in smaller cities. For example:
Microsoft is a global partner in the upcoming Smart City Expo World Congress 2023 event. And, for the government leaders attending the event from around the world, we look forward to presenting our latest innovations, learning from you, and highlighting the work of our partner ecosystem.
Here are some great opportunities for in-person engagement:
We look forward to sharing more about how our Microsoft solutions can help cities deliver resilient and secure technology in an increasingly connected world.
For further resources, and to learn more about our offerings:
Empowering governments with technology to help solve society’s biggest challenges.
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Source: Microsoft Industry Blog